🛒 How do I place an order?

You can order in two ways:

• Stickers & stamps → Order directly on our website
• All other products → Browse our catalogue: https://promoafrica.com/katzenova
  Then send us the product on WhatsApp for a custom quote

📲 How do I request a quote?

Simply send us:

• A screenshot or link of the product
• Quantity needed
• Your design, name, or details

We’ll get back to you with a price as soon as possible.

⏱️ How long does orders take?

Turnaround time depends on the product and quantity.

• Standard orders: 7-10 working days
• Custom/bulk orders: time will be confirmed when quoting

🚚 Do you offer delivery?

Yes, we offer delivery via courier across South Africa.

Shipping costs will be included in your quote.

💳 What payment methods do you accept?

We accept:

• EFT (instant payment preferred)
• Online payment when ordering online

Orders will only be processed once payment is received.

🎨 Can I customise my own design?

Yes! You can:

• Send your own design
• Or ask us to create one for you

We’ll confirm everything before production starts.

🔁 Can I make changes after ordering?

Changes must be made before production starts.
Once your order is in production, changes may not be possible.

📦 Do you offer bulk or corporate orders?

Yes, we do 🙌
We specialise in promotional gifting and bulk orders. Contact us on WhatsApp for custom pricing.

⚠️ Do you accept returns?

Because most of our products are personalised, we do not accept returns unless there is a fault or error on our side.

💬 How do I contact you?

The fastest way is via WhatsApp 📲
We’re always happy to help!